Improving Service Management and Transition

Improving Service Management and Transition

Service Management and Business Readiness is often forgotten when programmes and projects need to deliver quickly.

Its vitally important that once the Project goes live, both the business and IT can support the solution as it transitions into BAU.

Below are just a few items that can help to ensure its transitioned smoothly:

• Make sure organisation is ready for go live, including all support models and key ITIL functions have been engaged and signed off
• The Business (end consumer) and IT support functions have received the correct levels of training
• All processes and procedures in place which are measurable and will deliver primary results to the customer
• Clear ownership of the end to end Service being delivered
• The Service being delivered matches the Business requirements and needs as scoped and signed-off at the commencement of the project. To ensure the end customer experience is positive
• Effective communications and collaboration between individuals, groups or organisations involved in the project
• Configuration management and documentation is clear and signed off
• Non Functional testing meets the business and IT requirements before being placed into live environments

At APS, we help our clients and customers with Service Management expertise by providing the right resources and solutions required for delivery and ongoing support.  Often we find clients have the right Governance and processes but these are not followed, we champion best practice across your organisation.