Service Management Engagement

The benefit of early engagement with Service Management for Portfolios & Programmes of change.

We support our clients with ensuring that once a new product, service or software has gone live they can support and monitor this adhering to the required ITIL standards.

Its vitality important that Service Management are engaged early into a project, but why?

In our experience getting them engaged early helps with the sign offs of governance of going through stage gates when having to engage with Architecture and Security teams. Service Management often hold strong relationship in those teams and having their engagement supports your design and delivery across the IT function.

It also helps the Service Delivery and IT function plan the roadmap of change across the year, having a critical path of change delivery can ensure they all de risk the Go Live, you wouldn’t want 2 major changes to an organisation close together going live. Additionally any changes they want to make to their processes or internal systems can be planned for and de-risked.

Lastly any training to support the new delivery can be planned and completed, the Service being delivered matches the Business requirements and needs as scoped and signed-off at the commencement of the project. To ensure the end customer experience is positive.

At APS we are helping our clients deliver Programmes and Projects and improve the engagement between IT functions and the Business.